Featured framework
The Personality–Trust Calibration (PTC) framework
Our central contribution to human–AI trust. The PTC framework models stable individual differences — Big Five traits, dispositional propensity-to-trust, anxiety — as distal moderators that act through proximal mechanisms (anthropomorphic attribution, cognitive offloading) and are bounded by system and context features, to shape when people calibrate trust in AI well — and when they don't.
We extend it from advisory language models to agentic, action-taking systems, where the failure mode shifts from over-reliance on advice to over-delegation of action — and we derive testable propositions and design implications for keeping a human meaningfully in the loop.